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GiveSmart

GiveSmart

Overview

What is GiveSmart?

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The…

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Pricing

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What is GiveSmart?

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.givesmart.com/plans/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

A Tour of GiveSmart

givesmart.wistia.com
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Product Details

What is GiveSmart?

GiveSmart is an online fundraising and donor management platform designed to elevate fundraisers. From mobile-friendly silent auctions to dynamic peer-to-peer events and guest management to donor engagement, the solution helps to turn mission into something that moves donors.

The vendor states that their software has helped thousands of nonprofits raise $6.2+ billion. The full GiveSmart suite of solutions and expert support helps exceed fundraising, event, and donor management goals, and helps users focus resources and make an impact all year round.

GiveSmart Screenshots

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GiveSmart Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States

Frequently Asked Questions

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform also integrates technology from Community Brands brand Gesture to provide a comprehensive suite of services. GiveSmart replaces the former 501 Auctions, a platform to support charity auctions, mobile bidding, and general event management with automation for nonprofit fundraising.

OneCause, Greater Giving, and Eventbrite are common alternatives for GiveSmart.

Reviewers rate Usability highest, with a score of 8.5.

The most common users of GiveSmart are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(198)

Attribute Ratings

Reviews

(1-25 of 84)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart for online donations, fundraising campaigns, and fundraising events. We needed a software that allowed us to engage our current donor base and enable fans of our organization to crowd-fund for us. GiveSmart has diverse features that allow us to communicate with and engage with our donor base in several helpful ways. The event side helped us save money on printing tickets for our biggest fundraising event, and it was straightforward to set up raffles, silent auctions, instant sale items, and more. The platforms make tracking donations, votes, tickets, etc., easy and provide attractive web pages for crowd-funding events.
  • Customer support.
  • Ease of use.
  • Text to give.
  • Help turn one time donors to recurring donors.
  • GiveSmart Events and GiveSmart Fundraise don't fully integrate, and their processing of merchant fees is different.
  • We would love for there to be integration with Venmo to give.
  • The functionality of different crowdfunding options is a little hard to understand. For example, setup and customization for teams is different from individual funding.
  • For our organization, the ability to set up ticketed events for our crowdfunding teams/individuals on the event page was limited compared to the ability to set them up as keywords in the fundraising platform.
Having access to the unique setup with our package was super helpful. This service pairs you with a GiveSmart professional who helps walk you through the setup for your campaign. Our professionalism was a huge help to our team in troubleshooting and configuration, and it helped us think through creative ways to make our fundraisers more effective and efficient.
March 14, 2024

Great service.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using it to collect money. So far, we have used it for donation events, camps, and an alumni event.
  • Easy backpage.
  • CRM options.
  • Text to get set up is very simple.
  • Options on the landing page.
  • Options on the placement of buttons/logos.
The 3.5% fee is low, and the option to opt in is appreciated. Their trainers are highly knowledgeable and patient. The portal seems secure.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart Fundraise primarily as our online donation software. We have also used it for event pages for different fundraising events and were users of MobileCause before it was bought out by GiveSmart. It serves as an event fundraising platform as well as point of service credit card processor when you use it alongside the MobileCause app. We have also used it for hybrid and live-stream events effectively.
  • The event pages are excellent. They offer just the right amount of flexibility while making sure the user gets a clean experience. My only qualm with them is that they are housed on the GiveSmart URL and there is no way to house them on our URL.
  • It processes payments smoothly and efficiently with no hassle for donors.
  • It has some basic reporting on campaign transactions.
  • It has some very solid P2P fundraising features.
  • Their customer service team does an excellent job of working with clients (Shoutout to our amazing Customer success manager Carissa Jay!).
  • It doesn't have a Mailchimp integration which is an unfortunate downside for us.
  • The ticketing and check-in feature is painfully slow when trying to check people into an event. This is true even with fast wifi/data.
Probably my favorite aspect of GiveSmart Fundraise is how easy it is to make excellent event fundraising pages that are easy to navigate. The text to give and mobile responsiveness of the event pages and forms is excellent. The analytics are there but don't expect anything more than basic campaign tracking, but it is effective. The point-of-service credit card donation app is effective and generally works smoothly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our school uses GiveSmart as an online giving tool. The form embeds nicely into our webpages keeping the look and feel of our current website. The forms are very pleasing to the eye and user friendly both on a computer as well as on a mobile phone. The software allows text to give which we also take full advantage of during our giving events. The setup and reporting are very intuitive. We also are very happy with the fair pricing of the software. Overall it has been a great experience.
  • Text to Give
  • Allowing the option to pay a total sum on a payment plan - Recurring Gifts
  • Allowing a payment plan without the need to set up an account and login
  • The option to report total dollars on a fiscal year basis, not only calendar year would be so helpful.
  • The option to view how many total payments are remaining on a total sum/pledge - currently it only shows based on what is remaining per calendar year.
If you are looking for simple online forms that are user friendly to set up and also user friendly for the donor/client, this is the software for you.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We have used GiveSmart for ticketing at our events, for silent auctions, and for fundraising. We selected the program because it could handle all of these functions. Previously, we had been using a number of programs to accomplish these tasks.
  • Silent Auction Management
  • Seamless credit card processing
  • Need option to link different bank accounts--currently only one can be used
  • Batch reporting--hard to match bank deposits to items paid
  • Navigation within the program is not user friendly
  • Auto response customization could be improved
It is definitely well suited to fundraising and the silent auction functionality is great. In my experience, the event side needs work to be more user friendly.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart for fundraising and to communicate with donors and potential donors. GiveSmart gives us many options for fundraising campaigns and makes it easy for donors to connect with and support our organization. We are able to create newsletters, message through social media and accurately receive and acknowledge contributions.
  • Creates easy to use text to give codes
  • Automatically acknowledges donor gifts
  • Creates messaging to use with donors
  • The limits on number of donor emails should be larger at the initial level
  • Ability to link directly with social media
GiveSmart is terrific for creating fundraising text to give codes for multiple chapters or fundraising teams. The platform is easy to use. If you plan to use it as a donor database, it has not proven to replace the need for an in-house database and we have not been able to link it to our existing database.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart to fundraise for our events and to facilitate online auctions. GiveSmart helps us organize ticket and item auctions to benefit our programs. It helps streamline the movement of money between our donors and our organization. Guests are able to make their own accounts, view items available for purchase/auction, and even choose how they would like to pay for their purchases. On the backend, GiveSmart batches reports and helps us keep track of fulfilled and unfulfilled pledges. In addition, I've found that their support team has been a great resource in times when we've needed to troubleshoot an issue.
  • Their site is very organized and easy to navigate.
  • They offer in-person support when we host our fundraising events.
  • They offer flexible payment options and help keep track of fulfilled and unfulfilled payments.
  • It might be helpful for to have 2 support representatives at large events instead of one.
  • I wish I could click on the batch report and it would give me the option to download the CSV report specific to that batch (instead of having to look for it in another location on the site).
I really like that they send out representatives to our events to help facilitate staff/volunteer training and to help troubleshoot any issues. It makes a huge difference having someone there vs having to make a call and be on hold. I love this service and cannot speak highly enough about it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart for fundraising through static gift forms, the creation of crowdfunding campaigns for both short (~24 hour) and midrange (~3 month) campaigns, and for event registration and management. We have recently begun making use of the text features as well to great success, by uploading lists and using them to send potential donors to existing gift forms.

Our previous vendor was very static, visually unappealing, and lacked a great deal of overall flexibility and did not allow us to do Days of Giving at all. Using Givesmart has given us both flexibility and powerful reporting, as well as the ability to create and use the gift and registration forms we need when we need them with a minimum of fuss.
  • Image integration with gift form for visual appeal
  • Flexibility for public-facing fund names and donor options
  • Customizable forms and response emails to donors and staff
  • Reporting ouputs are overly complex
  • Two different kinds of searchable reporting, which could be combined into one
Givesmart is an excellent tool for those looking to make their first transition from older legacy products to a flexible, appealing, easy-to-use gift form and registration form system. The ways to customize gift and registration forms are endless, the outputs (while very complex) contain literally all of the information a user could ever need, and the ability to text donors straight through the system provides a great way to continue to engage past donors and collect new ones.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart to create event pages and GiveSmart Fundraise to create select campaign donation forms. One of our largest fundraising events requires a user-friendly peer-to-peer platform and GiveSmart worked well for this. The home page was easy to design and received well by our audience.
  • Easy to create and design an event website.
  • Easy to create multiple campaigns at once.
  • Donation forms are straight forward.
  • Integrate the peer-to-peer functionality better into the event page home page.
GiveSmart has been a great choice for our organization and has allowed us to combine campaigns in ways we haven't been able to do so before. We have enjoyed the peer-to-peer capabilities as well as the donation forms, and the website is user-friendly and easy to navigate. So far we have successfully run several campaigns through the platform and have been satisfied with our experience.
July 15, 2023

GiveSmart Thoughts

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart as a fundraising platform. I enjoy the aesthetic and ease, but the costs can be quite expensive.
  • Aesthetic
  • Easy to use platform
  • Well-rounded information about the company and how to use the site
  • Cost
  • More options for style
If you are a well-funded organization, it is a great platform.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GiveSmart is the platform that captures our online donor activity. It allows users to make credit card and paypal donations directly to us. Users are able to designate their donation as well as leave notes for memorial gifts. The back end of the site allows for quick reporting and custom donor detail.
  • Stops fraudulent transactions
  • Easy reporting
  • Customization
  • There are not a lot of bells and whistles
This is a basic webservice that suits our non profit needs. There is no max amount of users, which is a nice feature. My whole team has access and can download the customizable reporting. Customer support is readily available, if you find yourself in need of having any questions answered.
Clarissa Ayala | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart as our main fundraising software. Fundraising plays a crucial role in supporting the operations and mission of nonprofit organizations.
  • The platform itself is incredibly user-friendly.
  • It facilitates seamless transitions.
  • It provides comprehensive reporting and analytics.
  • I would like a little more functionality with the fundraising thermometer.
Based on its features and capabilities, GiveSmart is well-suited for charity galas and auctions, virtual fundraising events, and peer-to-peer fundraising. It may be less appropriate for small-scale or informal fundraising, for nonprofits with limited tech infrastructure, or nonprofits with specific customization needs.
Score 10 out of 10
Vetted Review
Verified User
We oversee a high-end event with over a million dollars in transactions and GiveSmart has consistently helped us manage with minimal issues.
  • Highly organized
  • User friendly website
  • Creative
  • Updating the site’s graphics to look more modern
  • Limited number of site background images
  • As a backup, would like a Save button so I’m assured the edits were received
Overall, GiveSmart is user-friendly and worth the investment when the event needs all aspects to the program.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are using Givesmart as our software for an upcoming dinner event with a live and silent auction.
  • Registration
  • Mobile Experience
  • Integration with other formats
  • Design of website
  • not user friendly
It seems like a good all-inclusive option for doing a fundraising event. I wouldn't use it unless there were a specific event, though, because it is not particularly user friendly
Carol Ann McCurdy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Originally, I chose GiveSmart Events when I was the Executive Director of a nonprofit organization that supports a public school system. We were migrating from another CRM to Salesforce and needed an event platform that could accommodate a variety of event types. GiveSmart was compatible with Salesforce and was easy to learn with responsive support. After retiring, I started a consulting company that support nonprofits and one of my clients asked for a recommendation for an upcoming event. We chose a package that included both GiveSmart Events & Fundraise and I've now used both platforms. It would be great if GiveSmart could merge the two platforms. Fundraise is far more versatile and attractive from a user perspective. Events, however, is your only option for an online silent auction. The support team at GiveSmart is extremely responsive and when we approach them with an issue, it is usually easily resolved or a workaround is suggested. Over the past three years, I have also seen improvements made based on user recommendations.
  • Support - Extremely responsive
  • GiveSmart Fundraise - Attractive interface for users
  • GiveSmart Events - Easy-to-use Auction features
  • The resources provided online are overwhelming. Would be nice if there was a downloadable reference guide.
  • The video tutorials need to be updated and it would be great if they were "chunked" to take viewers to the section they need, without watching or fast-forwarding through sections that are not needed.
  • Contracts should include some personalized training. It actually might help you "sell" the $200/hour training if people saw how useful it is. It would have been helpful to have someone provide an overview of the features and vocabulary.
  • Calling everyone "users" is confusing. Consider calling staff "users" and everyone else can be donors or guests.
  • It would be helpful to be able to include hyperlinks in the text when creating Fundraisen activity landing pages.
When GiveSmart is integrated with a CRM, it is a great platform for events, crowdfunding, and online fundraising. I have not had the opportunity to use the GiveSmart CRM, but I would imagine it would be a powerful combination to have all three platforms working together seamlessly.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart for 2 signature events each year and for limited campaigns as well. GiveSmart is easy to use and set up quickly and has yielded strong fundraising results for our organization.
  • Campaign Set up
  • Recurring Giving
  • Reporting
  • Financial Reconciliation reports
  • Integrations
  • Design
GiveSmart is great for Galas/Auctions and other special event fundraisers and is one of the more easy platforms I have used in terms of set up and functionality.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We have been using MobileCause for many years but they merged with GiveSmart about a year ago. The look and feel is still MobileCause so the transition for us was pretty seamless. We use GiveSmart/MobileCause to accept and process online donations for our organization. Potential donors visit our website, click on the "Donate" button and are taken to a web page where they can enter their donation/payment information. We process monthly recurring donations and one-time tributes via this page as well. We will periodically change the form or create a new one to match a solicitation we are sending. We've even themed the form to match an event like a golf tournament or gala.
  • Allows for the donor to easily include the credit card processing fees in their donation.
  • Easy for the donor to enter their information and process their gift quickly.
  • Easy to export information from GiveSmart/MobileCause.
  • When selecting fields for exporting, it would be nice to see the form name attached to the field name. We have multiple forms and some of the field names are the same/similar from form to form. It's almost impossible to tell which field belongs to which form.
  • Since GiveSmart merged with MobileCause, we are having difficulties paying our quarterly fee via credit card. We have signed up for this process a few times but still have issues getting our payments properly (and timely) processed like we did before the merge. (Our payments were automatically processed with MobileCause but it's been difficult, almost impossible, to get this process set-up with GiveSmart, even though they now offer it.)
  • Hearing from our account rep every now and then would be nice.
I can only speak to the MobileCause side, which worked great. Since the merge, things have continued to function well like before, but I noticed the admin side of things (billing, help, etc.) from GiveSmart could be handled better.

I think that they are great for online donation forms, event sign-up forms, and survey forms. They are pretty easy to create and maintain.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it at events for fundraising purposes. GiveSmart makes it easy to reach more people and therfor raise more money.
  • GiveSmart is user friendly for our school and our community.
  • GiveSmart allows us to reach more people.
  • GiveSmart's reporting is easy to access and understand.
  • We recently had issues with the GiveSmart site going down during an event.
  • I would like to receive an email notification when payments are sent to us.
  • Being able to check in two people (ex: couple) at once would be helpful
GiveSmart is fantastic for non-profits to run events, both in person and virtually. You are able to reach more people with texts and emails, which are super easy to send. The online options allows you to reach more people.
We are able to utilize the GiveSmart platform for more than one event each year.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our organization is nonprofit and we use GiveSmart software for the auction fundraising at our annual Gala event. GiveSmart handles the mobile bidding (silent/live auctions, raffle, wine pull, etc), check in and check out, and paddle raises/fund a need at our event. This software has replaced our need for bid sheets and additional staff at registration and has taken away A LOT of the stress of having to manage these functions on our own. Their support staff is very helpful in helping set up your campaign and in running reports post-event.
  • Customer support.
  • Ease of use and implementation.
  • Effective for in person or virtual events.
  • Staffing changes affect continuity of service.
We have used GiveSmart for both virtual and in-person events, and it has been highly effective. They used to send staff to assist with your events, which was extremely helpful to us, but I'm told that the pandemic has taken away this element from their service offerings. We find the software very easy to use and understand and the reporting is also user-friendly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Givesmart makes our job so much easier! We are able to set up events with silent auction, raffle, tickets sales and more. Everything is streamlined and we can analyze data much faster. For recurring events, we are able to duplicate the campaign which saves time and money. Having everything at our fingertips, in one place makes for an efficient event and appeal process. We love Givesmart!
  • All the information is in one place and easy to find
  • Set up is streamlined and easy to do
  • Reports are easy to access and very complete
  • silent auction is easy to set up and looks good, sell sheets at the touch of a button
  • The accounting during and after an event is difficult. The way the deposits are made in your account if you have multiple events at the same time makes it so much work.
  • Adding a volunteer (dummy) account can be difficult but once you learn how, it is easy
  • Customer support is sometimes not up to speed, I find I know more than they do often
Events are awesome and perfect for Givesmart. Appeals are perfect for Fundraise.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have three minimum large fundraising events a year and have used give smart for two. We use all of the bits and pieces for event registration, silent auction and raffle, individual fundraiser profiles, donations, text communication, etc. Like most event registration companies today, givesmart does not provide staff for event registration - but they do have recommendations for companies, one in particular I have enjoyed working with is GOAT (who is an event solutions company) as they really know the system well for event day. Another bummer we have found with givesmart is though the text ad email capabilities with patrons is amazing, their "sending templates" are limited and you cannot include images in the body of your email. These limitations force our company to use other sending platforms like mailchimp.
  • Training - they have a great training in place to get familiar with the system
  • The registration and event site are very user friendly
  • Ability to build an event site that is on brand with your event
  • Reporting - Our Data manager has to pull multiple reports to transfer intoo our CRM, versus being able to do one large report
  • You can't do "multi-raffle" discounts across multiple items - it all must be listed in one item box
  • Emailing recipients - would like more variety than offered. When saying "ticket holders" you have to send multiple depending on the ticket they hold (ex. different sponsorship levels etc)
Compared to other event platforms, this one has a lot more capability and is very user friendly on the patron side - I hope they continue to develop their backend of things for reports/tracking. They are by far the best platform when it comes to texting and emailing capabilities, meaning they have the least amount of limitations - giving your guests a better experience.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At both organizations where I have used GiveSmart (previously MobileCause), we have GiveSmart for: peer to peer fundraising campaigns including large scale tracking for volunteer solicitors who raise money for us through each year; for do-it-yourself fundraising options like donate your birthday/anniversary/wedding shower or tribute pages; to provide text to give options during in person events; and for virtual events fundraising - especially during the COVID crisis. GiveSmart provides flexibility and permits to empower donors to set up their own fundraisers on our behalf. It provides great tracking of progress to goals and the interface for reporting is easy to us.
  • Text to Give fundraising - provides convenience for donors to make commitment and then pay at their convenience.
  • Peer to Peer fundraising - provides great options for peer to peer campaigns including the ability to record off line gifts to individual fundraisers or teams.
  • Events Management - GiveSmart gave us the flexibility to switch many of our event activities to virtual experiences during the COVID crisis which we greatly appreciated and have continued to use for some of our smaller events.
  • Would like to be able to save reporting criteria for daily gift downloads.
  • Would like to be able to save several export field options for various reporting.
  • Would like the ability to delete or repurpose keywords.
  • Would like the ability to change team names and have those changes reflected in the url for the teams fundraising pages.
GiveSmart is a flexible tool that shines when it comes to online fundraising, peer to peer fundraising, events management.
Shannon Piggott | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart to run our fundraising events! Mainly, our Golf Outing and Annual Gala. Through GiveSmart, we are able to sell tickets for the event, raffle prizes, and auction items. It is convenient for everything to be in one place, on one platform. On the user side, it is very easy to use and intuitive, which is important for some of our older donors.
  • Event Ticket Sales
  • Site Management
  • Auction/Raffle Ticket Sales
  • Method of choosing random winners for raffle prizes
  • More customization for user site
  • Users need a way to edit their 'cart' and be prompted to compete check-out
We really love using GiveSmart for our Golf Outing. We simply need a place to allow people to buy tickets, raffle tickets, and find more information. It provides us with just enough customization to make it easy on everyone. For our Gala, we have a few more ticket items and options when it comes to checking out and completing purchase. For this event, it would be nice for the user site to have more customization and the ability to edit their cart if they make a mistake or change their mind. As of now, an admin has to manually edit their cart to remove an item, which frustrates donors.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a 501c(3) school for 3-year-old children to 9th graders, we host several fundraising events. GiveSmart helps us in executing a successful annual auction. The funds raised support our students and teachers. From silent to live auctions, GiveSmart improves the way that we raise funds for our greatest assets.
  • User-friendly.
  • Organized
  • Detailed
  • More creative flexibility.
  • N/A
When working with a program, it's important to have access to an actual human being for support. GiveSmart has an excellent support team that makes using the system so much easier. When I have questions pop up, they have so many resources, from actual individuals to articles and videos. It is very user-friendly.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart for our fall annual fund campaign and our spring fundraising gala.
  • Easy to use; intuitive
  • Robust; had everything we needed
  • Great support team
  • Things are not as clear/intuitive since the merger with MobileCause
  • I'm not always sure which side of the platform to use since the merger
Great for all kinds of fundraising in a private school setting--annual campaign, peer-to-peer, crowdfunding, auctions, etc. Can't think of a scenario that wouldn't benefit from it.
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